To provide a high-quality service, we need to make sure everyone can express their views and be heard. We therefore have a number of active stakeholder forums where people are encouraged to have their say.
This lively vocal group is where people we support in one or more of our services come with any issues they want to raise. They can speak directly to Grange trustees and the CEO. Issues raised are dealt with within a set timeframe. Staff attend to support those with speech or hearing difficulties.
Those who live in our accommodation meet quarterly with trustees to put forward any points of concern or interest.
This well-attended group is for parents, family and advocates of people we support. Members share ideas and information and invite guest speakers to talk to on relevant themes.
The Forum provides a means of effective two-way communication between trustees and families of people supported at The Grange. Family representatives are selected by the Relatives and Carers Network.
The Grange has an Employee Forum for its 100+ staff which meets quarterly with the CEO and HR team.
The Relatives and Carers Network is an active group playing a vital role in the life of The Grange.
This consultative forum gives representatives of the Relatives and Carers Network direct access to management.
US Group meetings is a forum for people we support and generates lively debate and great ideas. .