We hope you will be delighted with your online order from The Grange but if you feel it necessary to return an item or request a refund, we want to keep the process as quick and simple as possible. Please feel free to call us on 01372 452608
If you receive an item which is faulty or damaged or which is not the item you ordered, please contact us on firstname.lastname@example.org and we will arrange a full refund of your payment or replace the items as soon as possible
Please notify us within 7 days of receiving your order by calling 01372 452608 or emailing email@example.com. If you return the product in a re-saleable condition within 14 days’ of the date you received the item, we will refund you any money that you have paid for that product. All you pay is for the returned postage of the goods.
For all returned items, please note the following:
You are responsible for the item(s) until they reach us. For your own protection, we suggest you use a secure delivery method such as Royal Mail First Class (Recorded Delivery) or instruct a courier who can offer proof of delivery. This will ensure a signature is taken to confirm receipt of goods.
The Grange online shop
Tel: 01372 452608
Your statutory rights are unaffected