We are recruiting a  Human Resources Officer for The Grange, Bookham. You will support all aspects of the Human Resources service, ensuring that it provides responsive, efficient and well-informed support to colleagues at all levels in the organisation.

    Hours are 35 per week, including some flexible working as required, accountable to the Human Resources Manager. Closing date: 28 September. Interviews: 9 October

    Resourcing and talent development

    • Advise line managers and guide the recruitment and selection process for all vacancies of paid staff
    • Carry out pre-employment checks and ensure compliance with regulatory requirements such as Care Quality Commission, Charity Commission and internal procedures
    • Collate and issue pre-employment packs for new starters and trustees, in consultation with line managers
    • Conduct exit interviews and collate feedback on a quarterly basis for Senior Management Team response
    • Plan and deliver organisational initiatives to reduce vacancy rates in the supported living teams, such as open days, special promotions, visits to schools and colleges, etc
    • Support the Chief Executive and Chair of Trustees in the recruitment and selection of trustees in line with adopted organisational procedures and guidance from the Charity Commission
    • Advise Volunteer Co-ordinator in the recruitment, selection and development of the volunteer workforce
    • Liaise with line managers to ensure that comprehensive and relevant induction programmes are planned and completed by both staff and trustees

     Learning and Development

    • Liaise with service managers to understand and plan for effective delivery of training needs across the organisation
    • Research new and cost-effective options for training and development, including e-learning, peer to peer training, mentoring and organisational ‘twinning’
    • Plan and book training for colleagues and trustees in response to requirements, including the diary of in-house training sessions
    • Research and suggest to line manager external funding where available to recover training costs
    • Ensure there is a robust system in place for feedback on learning and development across the organisation, and ensure that the programme evolves in response to this feedback

     Employee relations

    • Support line managers in the initial stages of employee relation issues (eg disciplinary, grievance, performance management, absence management) in accordance with organisational policies and procedures and statutory requirements
    • Support line managers in preparing for and attending meetings associated with the above
    • Co-ordinate and record all aspects of Employee Forum meetings
    • Collate findings of annual staff survey and co-ordinate development of Senior Management Team action plan to address areas for improvement


    • Provide accurate and timely monthly report for the payroll, including salary adjustment information for sick pay, maternity pay, etc
    • Deal with all aspects of staff leave entitlement calculations
    • Maintain accurate establishment list and staff list
    • Monitor absence levels and alert managers to any emerging concerns
    • Maintain accurate records on the HR computer system
    • Ensure The Grange’s entries on the National Minimum Data Set is up to date

     Other duties

    • Participate in organisational projects where required to provide Human Resources perspective/knowledge
    • Research and develop new Human Resources policies and propose updates to existing ones to reflect current employment legislation and best practice
    • Any other duties as may reasonably be required by the Human Resources Manager or Chief Executive Officer

     This job will be reviewed annually, and duties may change to meet the changing needs of the organisation.



    • A relevant professional qualification – eg Level 3/Certificate in Personal Practice with the Chartered Institute of Personnel
    • Minimum of 2 years’ experience in an HR service environment
    • A strong working knowledge of legislation relating to HR practice and procedure
    • Interest in/understanding of latest developments on HR service delivery in similar organisations/sectors
    • GCSE pass or equivalent in English and Maths

     Competencies and abilities 

    • Excellent organisational and administration skills
    • High level of attention to detail
    • Natural empathy, tact and discretion
    • Completer-finisher and record-keeper
    • Strong communication and interpersonal skills
    • Strong prioritisation skills, with the ability to work well under pressure
    • Evidenced love of learning and helping others to learn
    • Ability and willingness to undertake occasional work outside normal office hours (incl. weekends)
    • Ability to establish positive and effective working relationships with colleagues and trustees
    • Excellent IT skills, including confidence to use specialist software packages and the MS Office suite
    • Resilience
    • Evidenced commitment to personal development and organisational improvement
    • A ‘team player’ with a track record of participation at an organisational level


    • Experience of working in a service delivering a learning and development programme
    • Experience of the social care sector and/or charity sector
    • Practical experience of developing and delivering short training programmes (eg 'lunch and learn' briefings on standard HR topics such as appraisals)
    • Experience of Pegasus Financial Software

     Apply online or contact [email protected]